Permanent
Customer Success Agent Owner (m/f/d) – with branch experience in staffing
This job posting was translated with AI from German. View original
Job description
You have run a branch. You know sick calls at 5 a.m., employees without an assignment and the month that starts again from zero. Now you make sure our customer success agent meets staffing agencies exactly there.
alluvo is an AI-first company: agents are the first line of care for our customers. You own one of these agents. You keep improving it. When it fails, you step in, solve the case for the customer and rebuild the agent so the same failure does not happen again.
Apply right here – a CV or your LinkedIn profile is enough.
Your responsibilities
- You own the customer success agent: prompts, knowledge, tools and rules.
- You review every case the agent could not handle and rebuild it so it solves the case next time.
- When the agent fails, you take over the customer yourself – by phone, in chat or on site.
- You measure how many customer requests the agent resolves on its own and raise that share week by week.
- You translate branch routines into agent workflows: sick calls, replacements, assignments, timesheets, invoices.
- You bring recurring customer requests to the product team in a structured way.
Your profile
- At least 3 years at a staffing agency, including time in a branch – as branch manager, in dispatch or in sales
- Excellent command of ChatGPT Codex or Claude Code – you use it every day
- Confidence with German temporary-staffing law in daily work (AÜG: AÜV, assignment notices, equal pay)
- Strong plus: you have built your own harnesses (context, tools and rules for an agent) and written skills
- Business-fluent German, spoken and written (at least C1)
What we offer
- €60,000–80,000 gross per year
- Remote first within Germany, meetups in Wuppertal, flexible working hours
- The latest AI tools for your work: Codex, Claude Code, our own agents
- A direct line to the founder and short paths into the product
How your application works
In four steps to alluvo.
No assessment centre: we listen, you listen, then we decide together.
Application
A CV is enough, no cover letter needed.
Call with Pascal
A phone call with the founder: what you can do, what we build, whether it fits.
Getting to know each other
We meet in person, in Wuppertal or online.
Offer
If it fits for both sides, you get an offer.
Frequently asked questions
What people ask us most.
Get in touch
Get to know us the way that suits you best.
Want to know how we work first? Message us in the chat or by email. Pascal will reply personally.
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